Terms & Conditions

abacicount is designed to provide people counting, occupancy monitoring, zone analytics, device monitoring, reporting, and operational insights through edge devices, sensors, and optional cloud synchronisation.

abacicount is primarily designed to work through on-site edge devices. Data may be processed locally within the customer's premises.

If the customer enables online access or cloud dashboard features, selected analytics and device data may be synchronised to abacicount servers using secure communication methods such as gRPC.

The customer is responsible for:

• Providing the required network, power, and site infrastructure
• Ensuring proper installation and access to edge devices, sensors, and related equipment
• Managing authorised users and login credentials
• Using the platform only for lawful business purposes
• Informing visitors, staff, tenants, or occupants about people counting or occupancy monitoring, where required by law
• Ensuring that the use of abacicount complies with applicable local regulations and internal policies

The customer owns the site data, people count data, occupancy data, and analytics generated from their premises.

Abaci FZCO may process this data only for providing, maintaining, supporting, securing, and improving the abacicount service.

abacicount provides analytics based on data received from connected devices, sensors, cameras, and integrations.

While reasonable efforts are made to provide accurate information, Abaci FZCO does not guarantee 100% accuracy of people count, occupancy, device status, or analytics results. Accuracy may vary depending on device quality, installation angle, lighting, network condition, environmental factors, calibration, and third-party system performance.

abacicount may integrate with third-party cameras, sensors, edge devices, network equipment, software platforms, or APIs.

Abaci FZCO is not responsible for failures, limitations, downtime, data errors, licence issues, or changes caused by third-party products or services.

The customer must ensure that only authorised users are given access to abacicount.

The customer is responsible for maintaining the confidentiality of usernames, passwords, access rights, and user roles. Any activity performed through authorised customer accounts may be treated as customer-authorised activity.

Subscription fees, licence terms, support scope, maintenance, installation, AMC, cloud access, and additional services will be governed by the relevant proposal, quotation, purchase order, service agreement, or commercial agreement between the customer and Abaci FZCO.

Any additional requirement, customisation, integration, report, dashboard, hardware, storage, cloud hosting, or support outside the agreed scope may be charged separately.

The customer shall not:

• Misuse, copy, reverse engineer, resell, or redistribute abacicount without written approval
• Use the platform for unlawful surveillance or unauthorised personal identification
• Attempt to access systems, data, or accounts not belonging to the customer
• Interfere with the platform's security, performance, or availability
• Upload or transmit harmful code, malware, or unauthorised data

To the maximum extent permitted by law, Abaci FZCO shall not be liable for indirect, incidental, special, consequential, or business losses, including loss of profit, loss of revenue, loss of data, downtime, operational interruption, or decisions taken based on analytics generated by abacicount.

The total liability of Abaci FZCO, if any, shall be limited to the amount paid by the customer for the relevant service during the agreed period, unless otherwise stated in a separate written agreement.

For cloud-enabled deployments, Abaci FZCO will make reasonable efforts to keep the cloud service available. However, service availability may be affected by maintenance, internet connectivity, hosting provider issues, customer network problems, cyber incidents, force majeure events, or third-party service interruptions.

For local-only deployments, service availability depends on the customer's on-site infrastructure, edge device condition, power, network, and maintenance.

Data backup, storage duration, retention period, and export options will depend on the selected deployment model, subscription plan, and agreed technical scope.

The customer is responsible for confirming any special backup, retention, compliance, or archival requirements before deployment.

Abaci FZCO may suspend or terminate access to abacicount if:

• The customer violates these terms
• Payment is overdue
• The platform is misused
• There is a security risk
• Continued service is restricted by law, regulation, or third-party dependency

Upon termination, data access, export, and deletion will be handled as per the agreed commercial or service agreement.

abacicount, including its software, design, dashboard, workflow, branding, documentation, algorithms, reports, and related intellectual property, belongs to Abaci FZCO or its licensors.

The customer receives only a limited right to use the platform as per the agreed scope and does not receive ownership of the software or intellectual property.

Abaci FZCO may update these Terms & Conditions from time to time. Updated terms may be published within the platform, website, login page, or shared with customers through official communication.

These Terms & Conditions shall be governed by the applicable laws of the United Arab Emirates, unless otherwise agreed in a separate written contract.

For any questions related to these Terms & Conditions, please contact Abaci FZCO.